At&t Customer Service
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Winning Is Not The Only Thing: There Is Always The Need For Customer Service
Winning market share is vital to your company's success. But let me tell you that winning market share is not the only thing, you must also have good customer service in order to keep those customers. Many companies will win market share by using heavy discounting strategies or introducing new products and this is great for them, but in the end the competition will catch up and without great customer service these customers will indeed migrate o Read More... -
Customer Service And The Truth About Happy Customers
All entrepreneurs who run their own small companies believe that they have the greatest customer service and yet if they were to survey their customers they might find out the truth about exactly how happy their customers actually are. When doing surveys for customer service for small businesses I am always amazed at the difference between what the entrepreneur thinks about his own customer service and what the customers actually think. Another Read More... -
Customer Service Consultant: A Worthy Commodity?
So many businesses need to ramp up their customer service efforts. They believe that their customer service is top notched, but that is not what the customers say. This false belief and arrogant thought process can kill any business. Failure to look around, survey customers, correct problems and give customers what they want is very common. You must give customers good customer service so that they will pay you and come back and tell friends spr Read More...
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